Our Team is there to answer any questions you have but you may find some of the answers here.
If not, or you would like to discuss anything further please just call us on 1300 665 082
Designing your own Care Plan
Q: Will I be part of the planning of my care
A: Yes. We will listen and then work with you to provide a care plan that is unique to you with the best options for your ongoing care
Q: Can I choose my Support Person
A: Yes. We ask each client to choose a team of Support Workers and we work with you until you find the right people for your team. This means there should always be someone available who you can feel comfortable with and can trust
Q: If I already have a Support Worker that I’m happy with, can they stay with me if I join CPE Group
A: Yes, provided they meet our criteria for our Support Workers. We can work with them if they need extra training or qualifications
Q: Can I choose when the Support Worker comes to me
A: Yes. We discuss this with each client to find the times and days that will be right for them
About Funding
Q: Can I ask for my NDIS services to be provided by CPE Group
A: Yes. CPE Group is an approved provider for a range of Core Support Services
Q: Can I ask for services offered under the Veterans’ Home Care Program to be provided by CPE Group.
A: DVA usually allocates a service provider for you. However, as we are approved to provide Veterans’ Home Care you can ask if it’s possible for them to use CPE Group to provide your services. We have had clients who have done this but the decision rests with DVA
Q: If I am receiving funding from Veterans Home Care is it possible to have a My Aged Care Home Care Package too
A: Yes, if you are assessed as eligible for both. CPE Group can combine your services to enable you to get the most that you are entitled to under both Government funded program. One of our Client Care Managers could advise you on this
Q: If I have Government Funding but would like extra services can I pay privately for these services
A: Yes, you can. One of our Care Managers can help to find the best combination for you
Will I be able to talk with a team member if I need to?
Q: Will there be someone available if I need to call the office
A: Yes. During office hours the team will be available if you need to talk to someone, If there is an emergency outside these hours there will be an on call team member available for you to speak to until 9.30pm each evening and at weekends
Q: Will my Care Plan be reviewed on a regular basis
A: Yes. This will happen on a regular basis as part of your care management,
Q: Will I be charged if I need to discuss my care
A: No. There would be no additional charge for this
Transferring My Package
Q: Can I transfer to you from another provider
A: Yes. You would need to have a chat with one of our Client Care Managers first to make sure this is the best option for you before you transfer to us. But be aware the existing provider may charge you an exit fee
Q: Can I transfer from you to another Provider if I’m unhappy with your service
A: Yes. We would hope to resolve any problems and would regret seeing you leave however if we have failed to live up to your expectations we will do whatever we can to make any transition as smooth as possible and we charge no exit fee